Fair, and clearly stated.
Everything you buy from PlanAsiaTrips is digital, so here's exactly how refunds work — no surprises.
If a guide you paid for doesn't reach you, you can't open it, or it's materially not what the page described — tell us and we'll fix it or refund you in full. That promise has no time limit.
The free planner
The day-by-day itinerary planner is free to use — there's nothing to pay and nothing to refund.
Destination Passes & guides
A Destination Pass is a digital product you can open and download the moment it's delivered. Because you get full access straight away, we don't offer change-of-mind refunds once a guide has been delivered.
What we always stand behind is delivery itself. We'll give you a full refund if any of these happen:
- your guide was never delivered after payment;
- the link or file won't open or download; or
- the guide is materially different from what the product page described.
Just get in touch (below) and we'll sort it out — repair first, refund if we can't.
Personalised trip planning
For a personalised plan, we agree the scope and price with you before any work starts. If something isn't right, raise it during the agreed revision rounds so we can adjust it. Once the final plan has been delivered and accepted, that work is complete.
How to request a refund
Message us on WhatsApp (+65 8160 0070) or email hello@planasiatrips.com with your order details and what went wrong. We reply within 2 business days, and approved refunds go back to your original payment method.
Nothing in this policy limits any rights you may have under Singapore consumer protection law.